Civista Medical Center in La Plata Has Strong Commitment to Technology
Civista Health System is equipped to serve its patients well thanks to its strong commitment to its facilities, technology and personnel. The system includes the medical center in La Plata, Civista Women’s Health Center, Civista Surgery Center and Civista OB/GYN Associates, providing health care for Charles County and the surrounding area.
Civista Medical Center
Civista Medical Center, a 120-bed hospital, underwent a major expansion in recent years, doubling its size and increasing services. Civista began that $82 million renovation in 2005. Improvements included adding a much larger emergency department, coronary care unit, four-story tower, new operating and minor-procedures rooms and more. Future growth has been factored into the mix, with the new south tower designed in such a way that another floor can be added. In addition, all rooms can be converted to accommodate more patients in the event of a community disaster.
In recent years, Civista has implemented PACS, a picture archiving communications system giving medical personnel immediate access to images that were formerly stored on film. In fall 2009, Civista went live with its electronic medication administration records, followed by a computerized physician order entry in spring 2010.
All the physical improvements wouldn’t mean much without a high-quality staff, and Civista has put programs in place to ensure that its people are as dependable as its facilities. These programs include a service-excellence program, in which all employees participate in customer-service training. The program is designed to reward and recognize employees who are providing the highest level of service to patients and their families. By involving everyone from administrators on down, the program has created a culture that’s resulting in good community feedback and excellent patient satisfaction scores.
The hospital’s aggressive growth and expansion have led to improved physician and support staff recruiting as well, which allow for new services and programs, such as physician lecture programs.
